Manager, Client Services
$60,000–$65,000 year
On-siteNew York, United States
Job Summary
Project manage, organize, and direct day-to-day operations of campaign delivery, including managing budgets, timelines, creator sourcing, contracting, briefing, and campaign management. Lead calls with creators and clients confidently, building strong relationships with top creators, talent managers, and client stakeholders. Manage communications for multiple campaigns and creators simultaneously while leading internal and external meetings to drive campaign performance through creative ideas and strategic recommendations. Mentor at least one Campaign Executive on career pathing and goal setting. Shape internal processes as the team scales.
Required Qualifications
- 4+ years' agency or brand experience, including team management
- Strong detail-oriented communication, organizational and interpersonal skills
- Experienced in executing earned creator marketing initiatives
- Strong social skills, an outgoing nature, and the ability to build strong relationships with creators and clients
- Reliability. A self-starter who is comfortable working independently to orchestrate campaign communications with a detail-oriented approach
- The ability to multi-task and handle multiple campaigns + creator and client communications simultaneously
- Resourcefulness and the drive to build relationships internally. Leverage resources within the agency to learn and cross-share new processes and skills for continuous improvement
- Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations
- Appreciate and understand the value of creativity
- Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
- Be a curious self-starter with a problem-solving mindset and a proactive 'can do' attitude
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