Manager, Client Services
HybridLondon, England, United Kingdom
Job Summary
Project manage, organize, and direct day-to-day campaign delivery operations while mentoring direct reports on career pathing and goal setting. Track and manage campaign budgets, ensuring they remain on track, and analyze large datasets using advanced Excel or Google Sheets skills to interpret and present data to stakeholders. Act as the central resource for expertise, facilitating collaboration between creators, brands, and internal teams to bring creative visions to life. Develop client relationships and deepen partnerships to identify new commercial opportunities, showcasing strong objection handling and escalation skills. Lead internal and external meetings to assess campaign performance against KPIs, ensuring original objectives are met.
Required Qualifications
- 4+ years agency or brand experience
- experience managing a team, including career development
- solid understanding of the social media advertising ecosystem
- experience working in the creator economy
- proficient in managing and analyzing large datasets, with advanced Excel and/or Google Sheets skills
- confident interpreting and presenting data to internal and external stakeholders
- Strong organisational skills
- detail-oriented, organizational and interpersonal skills
- insatiable appetite for learning about industry innovations within the social media advertising ecosystem
- problem-solving mindset
- proactive 'can do' attitude
- Appreciation and understanding of the value of creativity
- curious self-starter
- ability to thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
Desired Qualifications
- Multiple languages
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