Manager, Client Services & Solutions
HybridFort Washington, Pennsylvania, United States
Job Summary
Senior Manager, Client Services & Strategic Solutions at ReachMD (a subsidiary of US HealthConnect) is responsible for the successful delivery of projects and ongoing client communications post-sale. The role provides oversight and direction to the project management team, engages with clients and stakeholders, understands therapeutic areas and marketing strategy, ensures project fiscal health and timelines, delivers metrics reports, supports business development and client renewal strategies, and acts as a consultative resource demonstrating expertise and knowledge. The position operates in a hybrid work environment with on-site presence three days a week at the Fort Washington, PA office, and requires travel as needed.
Required Qualifications
- Bachelor's degree (B.S.) or equivalent
- 4-6 years’ experience in a client services role in the pharmaceutical industry, project management and/or medical education industry
- Possess comfort and confidence leading client meetings
- Possess exceptional written, verbal, and analytical skills
- Understanding data and critical metrics that are important to clients
- Understanding medical regulatory submission (MLR) process and systems
- Maintain excellent attention to detail and have the ability to prioritize
- Have the ability to handle conflict and problem-solve
- Exhibit strong leadership qualities
- Be flexible and independent while working in a fast-paced environment
- Be able to travel and work extended hours
- Be proficient in MS Office, Salesforce, and Project Management systems
Desired Qualifications
- Bachelor's degree (B.S.) or equivalent
- 4-6 years’ experience in a client services role in the pharmaceutical industry, project management and/or medical education industry
- Comfort and confidence leading client meetings
- Exceptional written, verbal, and analytical skills
- Understanding data and critical metrics that are important to clients
- Understanding medical regulatory submission (MLR) process and systems
- Ability to handle conflict and problem-solve
- Exhibit strong leadership qualities
- Flexibility to travel and work extended hours
- Proficiency in MS Office, Salesforce, and Project Management systems
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