Manager, Client Service Operations
On-site · Tokyo, Tokyo, Japan
Job Summary
Lead onboarding activities for Retail and Institutional funds (funds & share class launches, market and instruments onboarding) and coordinate complex client implementations to ensure timely, end-to-end delivery. Serve as a subject matter expert on custodian and trust-bank matters for Retail and Institutional fund setups. Manage and coordinate initiatives such as fund mergers, conversions, transitions, and closures; oversee Institutional client onboarding, operational coordination, and negotiation of service, legal, and operating agreements. Maintain governance through SLAs and service reviews; ensure timely completion of Institutional RFPs and due diligence questionnaires; support client and consultant engagements. Collaborate with front-, middle-, and back-office teams to design bespoke service solutions and manage service changes, improvements, and escalations; coordinate Market Due Diligence and monitor regulatory changes affecting operations. Build and maintain strong relationships with trust banks, custodians, and key stakeholders; hold operational accountability for end-to-end delivery with a focus on risk identification and mitigation; support global initiatives and harmonize processes across regions.
Required Qualifications
- +6 years’ relevant experience within an Asset Management firm, Trust Bank, global custodian bank, or investment bank
- Strong knowledge of Japanese fund structures, financial reporting, and regulatory requirements
- Experience in retail & Institutional fund onboarding and/or fund transitions
- Solid knowledge of investment middle office /back office operation
- Good understanding in global market and financial instruments including equities, fixed income, and FX
- Native-level Japanese proficiency (written and verbal)
- Advanced business-level English communication skills
- Mandarin language capability is an advantage
- Proven ability to lead and oversee multiple, complex operational activities within a fast-paced environment
- Strong stakeholder leadership with clear accountability for end-to-end delivery and outcomes
- Sound judgement in decision-making, negotiation, issue resolution, and risk mitigation
- Experience operating within global or regional operating models, with the ability to adapt to change and complexity
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