Manager - Client Management & Client Services Support

On-Site Engagement Support: provide on-site coordination and support during client visits and executive engagements, manage day-of execution including meeting flow, timing, and coordination across teams, and serve as the central point of contact on-site to ensure smooth delivery and real-time issue resolution. Logistics Leadership: oversee end-to-end planning and coordination of logistics for client engagements, ensure full site readiness across facilities, scheduling, access, materials, and supporting teams, and implement run sheets, trackers, and checklists. Standardization & Process Leadership: lead development of engagement playbooks, templates, and coordination frameworks; refine standards for planning, readiness, and execution across client-facing engagements; drive consistency across regions by reducing variability in execution; build scalable tools and processes to strengthen coordination across the CS team. Cross-Functional Alignment: partner with Client Services, Operations, Facilities, IT, HR, and site leadership to establish clear ownership, timelines, and expectations across stakeholders. Broader Client Services Support: support improvements in coordination models, workflows, and engagement planning; contribute to global initiatives focused on consistency and efficiency; provide guidance across regions as needed. Performance & Continuous Improvement: establish tracking and reporting for engagement readiness and execution; identify systemic gaps and lead improvements to processes and tools; reduce last-minute escalations through stronger planning and coordination.