Manager, Client Experience

Manage and nurture Boldr's client relationships while acting as the internal client across departments. Execute daily operational reviews, create and manage contracts, and lead root cause analysis to ensure KPIs are met. Supervise Team Captains through performance management, coaching, and development plans, fostering a culture of continuous improvement. Facilitate Client Business Reviews, maintain client schedules, and drive business growth opportunities through internal networks. Resolve complex inquiries and billing issues while ensuring accurate documentation and process updates. Collaborate seamlessly with Implementation, Finance, IT, and People Experience teams to uphold operational excellence and organizational values.