Manager, Claims Operations - Property CAT

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USAA
Colorado Springs, Colorado, United States or New York City, New York, United StatesRemoteFull Time$103,450–$191,970 yearMid LevelBachelors DegreeLarge
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Posted 6 months ago

Job Summary

USAA seeks a Manager, Claims Operations for property claims. Responsibilities include leading claim operations, coaching employees, managing risk and compliance, and improving operational efficiency. Requires a Bachelor’s degree or equivalent experience, 6 years in customer service or leadership, and 2 years in management and claims handling.

Required Qualifications

  • Bachelor’s degree or 4 years of related experience in addition to the minimum years of experience required may be substituted in lieu of degree
  • 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency
  • 2 years of direct team lead, supervisory or management experience
  • Experience using and interpreting data to make decisions
  • Demonstrated leadership, initiative, customer service and/or claims handling skills
  • Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role

Desired Qualifications

  • Existing manager or previous experience as a manager in property claims
  • 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims
  • Field property claims experience
  • Knowledge of property claims contracts and interpretation of case law
  • Residential construction experience
  • Experience with Xactimate, XactAnalysis and XactContents
  • Experience handling catastrophe claims
  • CPCU or other insurance industry designation
  • Ability to work weekends and overtime if needed
  • US military experience through military service or a military spouse/domestic partner

Additional Requirements

  • USAA does not provide visa sponsorship for this role
  • Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)