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USAA2 days ago

Manager, Claims Operations (Auto Non Injury Complex)

$103,450–$197,730 year

Hybrid · Colorado Springs, Colorado, United States

Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Large

Job Summary

Lead and manage auto, property, and other claims operations member service employees who investigate, evaluate and negotiate claims, coaching and developing staff to support enterprise strategies; drive process improvements, risk and compliance adherence, and staffing/workload optimization. Requires a Bachelor's degree (or 4 years of relevant education/experience), 6 years of related experience with at least 2 years in leadership, and active pursuit/maintenance of an insurance adjuster license within 6 months. Role may require being in the office 4 days per week in Colorado Springs, CO; relocation assistance is not available. Salary range provided: $103,450–$197,730.

Required Qualifications

  • Bachelor's degree
  • 6 years of progressive customer service, operational, military or leadership experience including a minimum of 2 years of claims handling experience
  • 2 years of direct team lead, supervisory or management experience
  • Experience using and interpreting data to make decisions
  • Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role
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$103k – $198k / yr

Manager, Claims Operations (Auto Non Injury Complex) · USAA

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