Manager, Claims & Insurance Governance
Hybrid · Melbourne, Victoria, Australia
Job Summary
Manager, Claims & Insurance Governance leads the development and embedding of a clear governance framework across claims and insurance, strengthening oversight of performance and regulatory alignment. Partners with senior stakeholders to drive data-informed insights, risk identification, and scalable, member-focused governance outcomes. Leads a small specialist team to drive governance, assurance and insights that influence decisions and improve compliance across a complex, regulated life insurance and superannuation environment. 60% in-office collaboration expected; role emphasizes governance, data, and cross-functional stakeholder engagement to translate regulatory requirements into practical controls and decision-making structures.
Required Qualifications
- Proven experience in governance, compliance or technical claims roles within life insurance or superannuation
- Strong understanding of regulatory expectations across APRA, ASIC and AFCA environments
- Experience working with insurers, administrators and trustees in a complex operating model
- Advanced capability in data, reporting and insights to drive decision-making and identify trends
- The ability to translate regulation and policy into practical, operational frameworks and controls
- Strong influencer and connector with ability to align on priorities across claims, risk, compliance and leadership
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