Manager, CHSP
Hybrid · Park Holme, South Australia, Australia
Job Summary
Manager-level role providing leadership, support and guidance to the Coordinators team within the CHSP program. Responsibilities include leading remote teams to achieve business outcomes and KPIs, mentoring and coordinating team activities, assisting Coordinators with complex client needs and incident management, resourcing and training development, driving performance against KPIs, and reporting to managerial leadership. The role involves regular one-on-one and team meetings, auditing client files, and delivering responsive client-driven services within a hybrid work arrangement (home and Park Holme office) for a not-for-profit Australian home care provider.
Required Qualifications
- Industry experience with client-focus in community work
- Experience leading remote teams to achieve KPIs
- Ability to build strong internal relationships within a multidisciplinary team
- Advanced written and verbal communication skills
- Ability to meet deadlines and manage multiple priorities under pressure
- Strong organizational and analytical skills
- Ability to work independently and proactively identify issues and solutions
- Advanced computer skills including Word, Excel, PowerPoint, and database management
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