Manager, Change Request Management
On-siteAriake, Hokkaido, Japan
Job Summary
Own and drive end-to-end Change Request Management, leading the CR lifecycle from intake through closure with high transparency. Manage Sales Operations activities including RFQ/RFI coordination, commercial alignment, and business performance tracking. Act as the strategic bridge between Japanese OEM customers and global delivery teams across Japan, the US, Europe, and Mexico to ensure alignment and commitment adherence. Govern the customer requirements lifecycle, establish KPIs and dashboards for CR performance, and lead continuous improvement initiatives for process optimization and automation. Serve as the Subject Matter Expert for Change Request governance, ensuring adherence to frameworks while proactively identifying risks and driving structured escalations.
Required Qualifications
- 10–15 years of experience in program management, change request management, sales operations, or business operations
- Minimum 5 years of experience working with Japanese automotive OEMs or Tier 1 suppliers
- Strong Connectivity / Car Audio domain understanding, enabling effective handling of escalations, risk assessment, and customer-to-engineering translation
- Japanese (native level) and English (business level) communication skills
- Proven ability to lead cross-functional and global teams across regions and time zones
- Strong ownership mindset with the ability to drive outcomes end-to-end
- Experience in customer-facing roles, CR governance, and lifecycle management
- Ability to interpret technical specifications, manage ambiguity, and make sound decisions under pressure
- Demonstrated ability in risk identification, escalation management, and resolution
- Strong stakeholder management and influencing skills, including senior leadership engagement
- Experience in KPI tracking, dashboard reporting, and data-driven decision-making
- Strong governance mindset with adherence to process, compliance, and accountability frameworks
Desired Qualifications
- PMP (Project Management Professional) certification
- Knowledge of Automotive SPICE®, requirements engineering, and lifecycle processes
- Familiarity with RFI/RFQ processes and commercial quote preparation
- Solid understanding of requirements management processes and tools (e.g., DOORS/DNG)
- Understanding of configuration management and baselining practices
- Experience supporting new business launches or customer expansion programs
- Exposure to global customer or supplier negotiations
- Strong capability in KPI tracking, dashboards, and data analytics tools
- Experience driving process automation and digitalization initiatives
- Background in AI- or data-driven operational improvements
- Proactive and self-driven mindset with strong prioritization and time management skills
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