Manager, Cell Phone Office
$65,500–$84,500 year
On-siteProvo, Utah, United States
Job Summary
Lead the daily operations of the BYU Cell Phone Office and supervise a team of student employees. Recruit, hire, train, schedule, and mentor student staff while facilitating ongoing training in a collaborative, customer-focused environment. Manage monthly billing processes, resolve billing issues, and educate customers on procedures. Support payment collection efforts and ensure compliance with account requirements. Build and maintain relationships with wireless carrier representatives to resolve account issues and improve service. Manage and maintain carrier websites and internal customer management systems. Provide exceptional customer service through walk-in, phone, and email support. Assist in advancing the growth and success of BYU's corporate cell phone program.
Required Qualifications
- A firm commitment to the mission of BYU
- Two years of leadership experience in retail, technology, customer service, or a related field
- 3+ years' experience in telecommunications field
- Must hold and be worthy to hold a current temple recommend
- Strong leadership and supervisory skills
- Excellent customer service and interpersonal skills
- Ability to thrive in a fast-paced, high-volume environment
- Strong teamwork and collaboration skills
- Ability to maintain professionalism during challenging customer interactions
Desired Qualifications
- Bachelor's degree
- Excellent verbal and written communication skills
- Experience presenting information and training others
- Strong organizational, time management, and delegation skills
- Proficiency with Microsoft Office Suite
- Ability to work independently while collaborating effectively with others
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