Manager – Cash & Wire Operations
On-siteLenexa, Kansas, United States
Job Summary
Oversee daily execution, compliance, and operational integrity of all ACH-related activities, ensuring accurate, timely, and secure processing in alignment with NACHA Rules and regulatory requirements. Lead and coach staff to ensure high performance, accuracy, and strong member-centric service while providing day-to-day oversight of Cash and Wire Operations. Manage end-to-end ACH processing, file movement, system monitoring, balancing, and exception handling, alongside end-to-end wire transfer processing and ATM/ITM cash reconciliation. Deliver ongoing training on ACH systems, processes, controls, and regulatory requirements; deploy specialist training for emerging risks or system changes. Serve as a point of contact during internal and external audits, partner with Fraud & Financial Investigations to monitor trends, and maintain business continuity and disaster recovery plans. Collaborate with IT, vendors, and cross-functional teams to support system health, risk mitigation, and workflow optimization.
Required Qualifications
- Bachelor's degree in business related field, Business Administration or Finance
- Five (5) + years of experience working in financial institution, with direct involvement in wire or cash operations
- Five (5) or more years' experience in a supervisory role
- Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP)
- Must be bondable and meet all eligibility requirements for bonding
- Strong understanding of credit union products, services, and operational practices
- Strong knowledge and experience with wire systems, applications, and software (e.g., Payments Exchange, Fedwire)
- Knowledge of regulatory requirements involving payment functions, including wire and cash management
- Strong experience managing vendor relationships
- Demonstrated excellence in production management, project management, and implementing new product rollouts
- Strong ability to develop and present reports and updates to executive audiences
- Experience implementing Robotic Process Automation (RPA)
- Strong ability to lead and motivate staff effectively
- Ability to manage multiple tasks simultaneously and prioritize work to meet departmental deadlines
- Demonstrated problem-solving, analytical, and critical-thinking skills
- High proficiency in performing detail-oriented tasks with consistent accuracy and precision
- Ability to make sound, independent decisions within defined guidelines
- Self-motivated and proactive, with the ability to recommend process improvements and follow through to completion
- Excellent written and verbal communication skills, with the ability to convey information clearly and professionally
- Strong interpersonal skills, including the ability to navigate and resolve conflicts effectively
- Proficiency with Microsoft Office applications (Outlook, Word, Excel, Teams) and the ability to develop complex reports
- This position is expected to work in general office environment and may have to travel for visits to other credit union facilities or for training purposes
- This position requires continuing education and may require travel for continuing education credits outside of normal working schedule
- This position may require evenings and weekends to ensure the ATM/ITM environment is fully functional and available for servicing during normal hours
Desired Qualifications
- Bachelor's degree in business related field, Business Administration or Finance is preferred
- Five (5) + years of experience working in financial institution, with direct involvement in wire or cash operations preferred
- Five (5) or more years' experience in a supervisory role
- Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP)
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