Manager, Campaign Quality Assurance
On-siteOklahoma City, Oklahoma, United States
Job Summary
Establish and scale a campaign quality framework that drives successful merchant acquisition launches across multiple product lines. Own end-to-end campaign readiness and validation, ensuring customer journeys, lead routing, offer delivery, and acquisition experiences perform as intended. Drive continuous improvement through quality insights, identifying root causes, reducing defects, and accelerating issue resolution to improve conversion outcomes. Monitor key performance metrics including lead quality, routing accuracy, speed-to-lead, underwriting submissions, and customer experience. Partner with cross-functional teams in Marketing, Sales, Product, Technology, and Operations to strengthen execution and reduce risk. Build scalable processes that support Global Payments' mission of enabling global commerce for SMBs.
Required Qualifications
- 7+ years of experience in Campaign Management, Marketing Operations, Revenue Operations, Sales Operations, Customer Relationship Management (CRM) Operations, Business Analysis, Quality Assurance, or related disciplines
- Proven success leading cross-functional campaign launches and delivering measurable improvements in performance, quality, and customer outcomes
- Strong knowledge of Salesforce and marketing automation platforms, with the ability to optimize processes and ensure high-quality campaign execution
- Exceptional analytical and problem-solving skills, using data and insights to identify opportunities, drive improvements, and influence business decisions
- Ability to build alignment and drive results across diverse stakeholder groups, exercising leadership and influence regardless of reporting relationships
- Experience in payments, financial technology (fintech), software as a service (SaaS), merchant services, or SMB acquisition environments
- Experience with tools such as Marketo, Jira, BrowserStack, Structured Query Language (SQL), Tableau, or Power BI
- Knowledge of merchant onboarding, underwriting processes, credit card processing, and payment workflows
- Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Desired Qualifications
- Experience with tools such as Marketo, Jira, BrowserStack, Structured Query Language (SQL), Tableau, or Power BI
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