Manager, Business Systems
$150,000–$200,000 year
On-siteVancouver, British Columbia, Canada or Winnipeg, Manitoba, Canada
Job Summary
Partner with business leaders and SMEs across Operations, Sales, Finance, Supply Chain, and Customer Service to lead requirements gathering, capability assessments, and solution evaluations. Oversee performance and configuration of core applications including ERP, CRM, WMS, TMS, PIM, and eCommerce platforms while maintaining documentation and identifying optimization opportunities. Act as the primary liaison with software vendors, consultants, and system integrators to manage support escalations and align roadmaps with business priorities. Lead system upgrades, module deployments, and enhancements, coordinating UAT, training, and change management to ensure strong business readiness. Manage multiple initiatives simultaneously using Agile or hybrid project management methodologies.
Required Qualifications
- 8+ years in IT Business Systems or Solution Delivery
- Deep functional experience implementing and enhancing several of the following: ERP (e.g., NetSuite, Infor, Dynamics, SAP, Epicor, JDE), CRM (e.g. Salesforce, HubSpot), WMS/TMS (Supply Chain), or PIM (e.g., Inriver, Salsify, Plytix) and Commerce platforms (e.g. Salesforce, Shopify)
- A versatile business-technology generalist background with a proven track record leading complex, multi-vendor implementations and coordinating matrixed teams and partners
- A collaborative, business-focused mindset—skilled at partnering with teams, solving problems, and driving meaningful system improvements
- Excellent communication and facilitation skills; comfortable engaging business leaders and SMEs and influencing decisions to move initiatives forward
- High levels of proactivity, organization, and comfort with ambiguity; a structured thinker who evaluates options, recommends solutions, and supports execution
- Strong project management capabilities (Agile or hybrid), with the ability to manage multiple initiatives simultaneously
- Solid vendor and partner management experience, including working with consultants and system integrators across full delivery lifecycles
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.