Manager, Business Performance Management
On-sitePlano, Texas, United States
Job Summary
Conduct business process improvement initiatives by performing as-is mapping, gap analysis, and requirements gathering for assigned workstreams. Manage IT investments, system designs, and annual costs while validating project architectures and tracking milestones for on-time delivery. Serve as the primary liaison between SEA and Korea HQ, localizing global directives and consolidating regional inputs for governance meetings and quarterly business reviews. Establish and monitor KPIs in collaboration with business owners to drive continuous performance improvement and prepare executive management reports and performance dashboards.
Required Qualifications
- 6–8 years of experience in IT project management, business process improvement, management planning, or a related field
- Bachelor's Degree in Information Systems, Computer Engineering, Industrial Engineering, Business Administration, or other related fields
- Experience in IT system implementation; business requirement analysis and system design, including gathering requirements, documenting workflows and developing specifications
- Experience in IT strategy and governance: ISP, system optimization, IT standards, IT cost and IT asset management
- Knowledge of Project management
- Excellent verbal and written communication skills
- Client service driven with excellent relationship management skills
- Ability to effectively engage with and present to all levels of management
- Ability to facilitate collaboration with diverse groups across geographies
- Team oriented, but able to work independently and manage multiple tasks
- Self-directed and results-oriented
- Proficiency in Korean
- Strong business planning and financial acumen
- Demonstrated ability to build and manage departmental budgets and prepare management reports aligned with Samsung's corporate planning calendar
- Proven ability to develop structured, data-driven management presentations and executive summaries for senior leadership
- Excellent organizational and project coordination skills
- Ability to manage multiple workstreams and deadlines simultaneously with high attention to detail
- Prior experience working closely with a headquarters (corporate or regional HQ) function in a coordination, liaison, or business management capacity
- Strong cross-cultural communication skills with ability to effectively engage with Korea HQ counterparts and diverse SEA regional stakeholders
- Discreet and professional in handling confidential and sensitive business information
- Familiarity with project management tools such as Jira, Confluence, MS Project, or equivalent
- Experience with BI/reporting tools (Power BI, Tableau)
Desired Qualifications
- MBA a plus but not required
- PMP a plus
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