Manager, Business Analysis
On-siteLagos, Lagos, Nigeria
Job Summary
Design management systems by gathering requirements and authoring 12-part SOPs that include policy, workflow, cadence, and exception management. Map operating tools and systems of record, then specify engineering builds to ensure process deltas accompany every product change. Apply a systems-thinking lens to prove designs via pilot before scaling across cities. Own the bridge between product and operations, ensuring no system change enters without its corresponding process update. Drive system maturity from ~1.5 toward >4.0 by embedding designs with Operations Excellence. Work within a startup revolutionizing vehicle subscription services for gig workers in Africa.
Required Qualifications
- Bachelor's degree in Business, Engineering, Information Systems, or related field (or equivalent experience)
- 5+ years in business analysis, process design, or systems analysis — ideally in an operations-heavy, fintech, or mobility environment
- Demonstrated experience designing SOPs or management systems to a defined standard — and getting them adopted, not just filed
- Strong requirements engineering and process mapping (e.g. BPMN), with a systems-thinking approach to manual-vs-tech trade offs
- Experience specifying operating tools — systems of record, workflow tools — and mapping data/system events for measurement
- Track record operating as the bridge between operations and product/engineering — fluent in both languages
- Comfort with Design → Pilot → Scale discipline rather than big-bang roll-outs
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