Manager, Automation & AI
$80,494–$100,617 year
On-siteToronto, Ontario, Canada
Job Summary
Define, design, and enable automation platforms, integration capabilities, and testing frameworks to improve reliability and delivery speed across DUCA's technology landscape. Lead system integration, API-driven workflows, and AI-enabled automation practices while establishing standards, patterns, and governance for business-built solutions. Collaborate with applications, data, and CoE teams to design resilient architectures for core banking, digital channels, and organization-wide platforms, including AI-assisted web and mobile testing. Identify opportunities to leverage AI for script generation, defect analysis, and workflow optimization, then coach direct reports on goal setting and development. This role partners with stakeholders to embed automation-first principles and quality-by-design within delivery teams.
Required Qualifications
- Undergraduate degree in Computer Science, Engineering, Information Systems, or a related discipline
- 7–10 years of progressive experience delivering IT automation, integration, and/or quality engineering solutions within large to mid-size organizations
- 3+ years' people management experience
- Demonstrated experience automating solutions in banking or financial services using APIs and integration platforms
- Hands-on experience designing and implementing automation frameworks for system integration and testing
- Demonstrated experience applying AI-enabled automation tools to improve engineering efficiency and solution quality
- Proven experience automating web and mobile application testing
- Strong experience with API technologies (REST, JSON, OAuth, OpenAPI) and integration patterns
- Proficiency with automation and integration tools (e.g., workflow automation engines, RPA, iPaaS, or custom frameworks)
- Experience with test automation frameworks for web and mobile applications
- Familiarity with CI/CD pipelines and DevOps practices
- Working knowledge of programming or scripting languages (e.g., Java, Python, JavaScript)
- Experience leveraging AI/ML tools to enhance automation and testing
- Understanding of cloud platforms and modern application architectures
- Strong analytical and problem-solving skills
- Ability to translate complex technical solutions into business value
- Hands-on, delivery-oriented mindset with strong attention to quality
- Excellent communication and stakeholder-management skills
- Ability to influence and lead without formal authority
- Curiosity, adaptability, and a continuous-learning mindset, particularly with AI and automation technologies
- Occasional after-hours work may be required to support production deployments or critical data initiatives
Desired Qualifications
- Experience with regulated environments and core banking platforms is an asset
- Relevant certifications in automation, cloud platforms, quality engineering, or AI considered an asset
- Familiarity with ITIL and organization-wide governance frameworks considered an asset
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