Manager, Assurance Best Practice
HybridSingapore, Singapore
Job Summary
Design and govern sales supervisory frameworks by developing risk-integrated standards, policies, SOPs, and playbooks to ensure regulatory compliance and consistent customer outcomes. Define and implement sales validation methodologies covering fact-finding, needs analysis, and documentation reviews, including governance of the sales call-back framework. Strengthen supervisory effectiveness by establishing competency standards for coaching, joint fieldwork, and quality reviews of distribution channels. Monitor supervisory quality, identify control gaps, and provide actionable recommendations through data analytics and management reporting. Lead initiatives to enhance process efficiency and adopt industry best practices. Requires 7 years of experience in insurance or regulated industries with expertise in sales conduct risk management and data analytics. Hybrid working arrangement.
Required Qualifications
- At least 7 years of experience within insurance, financial services, wealth management, or other regulated industries
- Experience with sales conduct risk management, supervisory reviews, or quality assurance programs
- Knowledge of regulatory and compliance requirements relating to distribution channels
- Experience with data analytics and reporting tools
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