Manager, ASPAC CRM
Hybrid · Sydney, New South Wales, Australia
Job Summary
Technology Manager for CRM (ASPAC) accountable for end-to-end CRM platform management across the Asia-Pacific region, partnering with Sales, Marketing, Customer Experience and IT to deliver scalable, compliant capabilities that drive commercial growth. Leads cross-functional delivery teams using agile/product-centric practices; aligns with global IT standards, oversees data privacy and regulatory requirements, and drives data-driven decision-making, customer engagement, and revenue optimization. Responsible for vendor and system integrator relationships, adoption measurement, and continuous improvement of platform performance and business outcomes. Must translate business needs into product roadmaps and prioritize backlogs, while leveraging AI, advanced analytics, and automation to modernize commercial platforms and improve field productivity. Requires strong leadership and stakeholder management in a matrixed environment and experience with enterprise CRM platforms (e.g., Salesforce).
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field (required)
- Master’s degree (MBA or equivalent) (preferred)
- 6–8 years of experience in IT product management, technology product ownership, or commercial technology delivery
- Hands-on experience with enterprise CRM platforms (e.g., Salesforce or equivalent)
- Strong understanding of commercial business processes, including sales operations and customer lifecycle management
- Demonstrated ability to translate business needs into product roadmaps and delivery plans
- Experience leading cross-functional teams using agile or hybrid delivery methodologies
- Strong stakeholder management and leadership skills in a matrixed environment
- Preferred Experience supporting medical device, life sciences, or other regulated commercial environments
- Knowledge of data privacy, compliance, and customer data governance
- Experience managing external vendors and system integrators
- Exposure to advanced CRM capabilities such as analytics, AI-enabled insights, or omnichannel engagement
- English (required)
- Travel up to 15%
- Certifications: Agile, Scrum Product Owner, or CRM platform certifications (preferred)
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