Manager, ASPAC CRM
Hybrid · Chiyoda, Tokyo, Japan or North Ryde, New South Wales, Australia
Job Summary
Technology Manager for CRM (ASPAC) responsible for end-to-end management, deployment and support enabling sales effectiveness, customer engagement, and data-driven decision-making for the selling organization across APAC. Acts as the primary product owner for platforms interfacing with Sales and customers, translating business needs into product requirements and backlogs. Leads cross-functional delivery teams to ensure timely, high-quality releases using agile and product-centric practices; ensures compliance with data privacy and regulatory requirements; manages vendor and system integrator relationships; drives AI, analytics, and automation to modernize commercial platforms and optimize pricing and revenue. Supports global standards and governance, monitors platform performance, adoption and outcomes, and fosters data-driven decision-making across sales, marketing and customer operations.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field
- 6–8 years of experience in IT product management, technology product ownership, or commercial technology delivery
- Hands-on experience with enterprise CRM platforms (e.g., Salesforce or equivalent)
- Strong understanding of commercial business processes, including sales operations and customer lifecycle management
- Demonstrated ability to translate business needs into product roadmaps and delivery plans
- Experience leading cross-functional teams using agile or hybrid delivery methodologies
- Strong stakeholder management and leadership skills in a matrixed environment
- Travel: Up to 15%, primarily domestic
- Language: English
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