Manager, ASPAC CRM
Hybrid · North Ryde, New South Wales, Australia
Job Summary
Lead end-to-end management, deployment, and support enabling sales effectiveness, customer engagement, and data-driven decision-making for APAC CRM platforms; own product requirements, backlogs, and cross-functional delivery with Sales, Marketing, Customer Service, IT, and Analytics; drive AI, analytics, and automation to modernize commercial platforms while ensuring compliance with data privacy, security, and regulatory requirements; manage vendor relationships and ensure alignment to global standards; role is based in Tokyo or Sydney with hybrid work arrangements.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field
- 6–8 years of experience in IT product management, technology product ownership, or commercial technology delivery
- Hands-on experience with enterprise CRM platforms (e.g., Salesforce or equivalent)
- Strong understanding of commercial business processes, including sales operations and customer lifecycle management
- Demonstrated ability to translate business needs into product roadmaps and delivery plans
- Experience leading cross-functional teams using agile or hybrid delivery methodologies
- Strong stakeholder management and leadership skills in a matrixed environment
- Travel: Up to 15%, primarily domestic.
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