Manager. Americas Order Management
$85,000–$149,400 year
On-siteBogota, New Jersey, United States or Indiana, United States
Job Summary
Lead Order Management and billing operations across North America and Latin America, ensuring accurate, timely, and SOX compliant execution. Manage regional performance through service level objectives, KPIs, and workload planning while coaching a high-performing team on feedback, career development, and succession. Partner with Sales, Finance, and Customer Success to resolve complex operational issues, strengthen internal controls, and drive continuous improvement via automation and AI-enabled capabilities. Perform transactional reviews, monitor month-end and year-end close priorities, and standardize procedures for consistent regional execution. Serve as the escalation point for critical order and billing issues, communicating risks and initiatives to leadership.
Required Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or related field
- 8+ years of progressive experience in Order-to-Cash, Order Management, Revenue Operations, Finance, or related operational leadership roles within a SaaS or technology organization
- Experience leading geographically distributed teams in a fast-paced environment
- Strong understanding of Quote-to-Cash processes, revenue operations, internal controls, and operational risk management
- Experience driving process improvements, automation, AI-enabled capabilities, or workflow optimization
- Strong analytical, communication, and stakeholder management skills with the ability to influence across functional teams
- Must be able to support extended hours during critical month-end, quarter-end, and year-end close periods
Desired Qualifications
- Experience with Salesforce, Zuora, Workday, or comparable enterprise platforms
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