Manager - Americas Channel Support
On-site · Heredia, Heredia Province, Costa Rica
Job Summary
Leads a team of ~15 resources in LATAM responsible for driving operational performance, partner experience, and service delivery excellence across a portfolio of Channel Partners. Ensures consistent partner engagement, strong execution of service delivery programs, and alignment between sales and post-sales operations to maximize service adoption and partner satisfaction. Responsibilities include people leadership and execution, partner engagement and governance, operational performance and service delivery, program adoption and enablement, and compliance with continuous improvement. Requires a Bachelor’s degree or equivalent with 5+ years in services delivery/partner management and 2+ years of people management; strong leadership, coaching, and KPI-driven mindset. Provides cross-functional collaboration with Sales, Business Development, and Operations to align on partner strategy and service delivery priorities.
Required Qualifications
- Bachelor’s degree or equivalent experience
- 5+ years of experience in services delivery, partner management, operations, or customer success
- 2+ years of people management experience
- Strong leadership, coaching, and performance management capabilities
- Ability to manage through KPIs and operational metrics
- Experience in channel or partner ecosystems (preferred)
- Experience leading distributed or regional teams (preferred)
- Strong understanding of service delivery programs and operational compliance (preferred)
- Proven ability to drive adoption of tools, platforms, and process improvements (preferred)
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