Manager Ambulatory Operations
$70,720–$70,720 year
On-siteMoorestown, New Jersey, United States
Job Summary
Manage clinical and business operations of assigned sites, ensuring quality service delivery, patient experience improvement, and regulatory compliance. Oversee materials management, software implementations, equipment maintenance, and facility management while remaining available after hours for emergency issues. Support strategic direction by operationalizing new programs and growth initiatives. Partner with physicians, clinical personnel, and administrative leadership to remove barriers and achieve organizational goals. Provide strong leadership to direct and indirect reports, coaching, developing, and holding them accountable. Create quarterly goal action plans, perform data reporting and analysis to drive decision-making, and hardwire leadership tools like leader rounding. Maintain standardized work procedures to improve efficiency across Ambulatory Operations.
Required Qualifications
- Minimum 3 years experience in a healthcare leadership, manager level or above
- Skill in exercising a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve local and organizational objectives
- Demonstrated experience in improvement of assigned areas outcomes through creative and sustainable tactics
- Knowledge and ability to utilize electronic health record in order to monitor key practive statistics, patient access metrics and clinic operations
- Excellent organizational, written and verbal communication skills
- Comfort in communication with all levels of personnel
- Demonstrated excellence in customer service, patient experience and operational improvement within the ambulatory setting
- Strong knowledge of principles and practices of business/medical administration, management and relationship management
- Working knowledge of regulatory requirements in an ambulatory setting in the realm of HIPAA, scheduling and billing
Desired Qualifications
- Associate's degree or Bachelor's degree preferred
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