Manager, Agency Services
On-siteFort McMurray, Alberta, Canada
Job Summary
Lead day-to-day operations of the external marketing services business, managing the client lifecycle from opportunity handoff through proposal development, contract execution, project delivery, and retention. Develop scopes of work, estimates, pricing, and budgets while coordinating internal and external resources for proposals and client projects. Oversee Account Managers, monitor project profitability and vendor performance, and collaborate with Sales & Commercial Development on RFPs, bids, and procurement opportunities. Ensure all activities comply with organizational policies and represent WBMG professionally in client meetings. Provide regular reporting on revenue, capacity, and operational performance to support annual business planning and growth strategies.
Required Qualifications
- University degree in Marketing, Business, Communications, Project Management, or a related field
- Minimum of five (5) years of progressive experience in marketing services, agency operations, account management, project management, or a related field
- Valid Class 5 Alberta Driver's License
- Clean drivers abstract
- Criminal Record Check
- Demonstrated experience developing scopes of work, budgets, estimates, pricing, schedules, proposals, and other client documentation
- Experience supporting RFPs, RFQs, RFIs, bids, and other competitive procurement opportunities
- Demonstrated experience managing client relationships and multiple projects simultaneously
- Strong understanding of marketing services, including advertising, digital marketing, graphic design, website development, social media, content development, media buying, photography, video, copywriting, and related services
- Demonstrated understanding of project profitability, margins, vendor costs, utilization, and financial performance
- Proven ability to manage external vendors, contractors, and service providers
- Exceptional written and verbal communication skills
- Ability to develop professional proposals, presentations, client communications, and business documents
- Strong organizational and time-management skills
- Demonstrated ability to exercise sound judgement, negotiate effectively, resolve issues, and manage client expectations
- Ability to build productive relationships with clients, employees, contractors, vendors, and senior leadership
- Demonstrated integrity, professionalism, accountability, and sound judgement
- Ability to work independently while collaborating effectively across the organization
- High proficiency with Microsoft Office Suite
- Experience with project management, Customer Relationship Management (CRM), financial, or marketing platforms
Desired Qualifications
- Experience working within a marketing agency, professional services environment, or client-service organization
- Experience working with Indigenous communities or organizations
- Understanding of, or willingness to learn about, Métis culture and the history of the McMurray Métis community
- Qualified status with the Métis Nation of Alberta
- Fluency in Dene Cree
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