Manager, Activations (Fandango - People Leader Role)
HybridOrlando, Florida, United States
Job Summary
Lead, coach, and develop a team of Activation Specialists through hiring, onboarding, performance feedback, and day-to-day support. Oversee daily activation workflows to ensure tasks are owned, timelines are met, and quality standards are upheld. Lead activation projects from planning through completion, managing milestones, coordinating logistics, and resolving complex implementation issues. Serve as an escalation point for challenges, partnering with Sales, Customer Experience, Product, Technology, Customer Success, Support, Creative, Sales Operations, and Account Management to manage scope changes and mitigate risks. Create and document departmental processes, best practices, and performance reporting to improve consistency and scalability. This role requires hybrid work from the Orlando, FL office (minimum three days per week), with potential evening, weekend, or holiday work during critical projects and on-call support.
Required Qualifications
- Bachelor's degree
- 3+ years of experience in software implementation, project management, operations, or a related field
- Demonstrated experience as a people manager
- Direct responsibility for managing employees
- Providing coaching and feedback
- Supporting employee development
- Performance management
- Building an inclusive, high-performing team culture
- Strong project management skills
- Ability to balance competing priorities
- Track progress
- Analyze team metrics
- Follow through consistently
- Excellent written and verbal communication skills
- Ability to present team performance, initiatives, risks, and recommendations to senior leadership
- Strong analytical skills
- Planning skills
- Organizational skills
- Problem-solving skills
- Sound judgment in managing escalations
- Ability to travel as needed
- Hybrid work arrangement (Orlando, FL office minimum of three days per week)
- Availability for evening, weekend, or holiday work during critical projects
- On-call support during major implementations
- Attendance at an in-person interview with a VERSANT Media employee
Desired Qualifications
- Experience in a SaaS environment
- Familiarity with sports technology platforms
- Prior experience in a managerial or leadership role
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