Manager, Accounting Services Operations
RemoteUnited States
Job Summary
Lead daily operations of the Back Office Accounting Services function, establishing priorities and ensuring consistent execution across all client portfolios. Own operational performance, efficiency, and profitability by managing workload, staffing, and resource allocation to maximize productivity. Monitor key performance indicators, capacity, and financial metrics, then implement improvements where needed. Develop and continuously refine processes, SOPs, workflows, and quality standards while evaluating systems to identify scalable operational solutions. Design the operational framework required for new services and revenue streams, leading improvement initiatives focused on automation and standardization. Provide leadership and coaching for the offshore accounting team, partnering with the U.S. team to ensure effective communication and resolve escalated issues.
Required Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field
- 7+ years of progressive experience in accounting, accounting operations, shared services, or outsourced accounting
- 3+ years of leadership experience managing accounting operations, service delivery, or multi-team environments
- Foundational knowledge of accounting principles, financial reporting, and month-end close processes
- Restaurant, hospitality, or multi-unit business experience
- Demonstrated experience designing and improving operational processes, standard operating procedures, and scalable service models
- Proven experience leading operational change, process improvement, and automation initiatives
- Experience working with multiple accounting ERP systems, such as NetSuite, Sage Intacct, Microsoft Dynamics, QuickBooks, SAP, Oracle, Restaurant365, or similar
- Remote in the US
- We are unable to offer work sponsorship for this role
Desired Qualifications
- Experience managing offshore or geographically distributed teams
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