Manager - Account Strategy & Planning
HybridChicago, Illinois, United States
Job Summary
Lead the development and execution of strategic account planning processes across global commercial teams to transform customer insights into actionable growth plans. Partner with Sales leaders to create annual and multi-year growth strategies while developing scorecards that measure revenue, profitability, and retention. Establish planning governance, tools, and operating rhythms that improve consistency and accountability across the organization. Coordinate Quarterly Business Reviews, facilitate cross-functional planning sessions, and monitor customer action plans for executive leadership. Identify pipeline gaps, expansion opportunities, and margin improvement initiatives to drive measurable growth and stronger partnerships.
Required Qualifications
- A bachelor's degree in Business, Marketing, Finance, or a related field
- At least seven years of experience in strategic account management, sales operations, commercial strategy, business planning, or a related discipline
- Experience supporting enterprise, national, global, or other strategically important customer accounts
- Strong financial analysis and commercial business-planning capabilities
- Experience facilitating cross-functional account reviews, planning sessions, or Quarterly Business Reviews
- The ability to translate complex information into clear recommendations and executive presentations
- Strong communication, facilitation, influencing, and relationship-building skills
- Experience working with CRM platforms and commercial planning tools
- The ability to travel up to 25%
Desired Qualifications
- Experience within manufacturing, packaging, or another complex business-to-business environment
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