Manager - Account Manager
On-sitePristina, Pristina, Kosovo
Job Summary
Establish and maintain strong, collaborative relationships with clients and internal stakeholders, actively listening to understand needs and proactively resolving issues. Develop and execute comprehensive account strategies based on detailed data analysis, market insights, and observations to drive revenue growth and profitability. Analyze performance metrics and client feedback to identify trends, recommend process improvements, and implement solutions that enhance service quality and operational efficiency. Oversee account performance and service delivery to ensure customer satisfaction while leading and mentoring team members to identify skill gaps and determine training needs. Manage multiple client accounts simultaneously, preparing data-driven reports for senior leadership and collaborating with cross-functional teams to customize solutions and streamline processes.
Required Qualifications
- Bachelor's Degree
- Minimum 3 years of account management, operations, and management experience with demonstrated success in client-facing roles
- Proven experience in process transformation and operational improvement initiatives
- Strong analytical skills with the ability to interpret data, identify trends, and make actionable recommendations for improvement
- Demonstrated leadership capabilities with experience managing and developing mid-size teams (100-200 FTEs is a significant advantage)
- Excellent verbal and written communication skills in German and English; ability to communicate clearly, constructively, and professionally with diverse audiences
- Exceptional time management and organizational skills; proven ability to efficiently manage multiple priorities, schedules, and initiatives simultaneously
- Strong interpersonal and relationship-building skills with a customer-focused mindset and empathetic approach
- Proficiency with MS Office applications and CRM software platforms
- Experience in account strategy development, sales growth, and revenue management
- Strong problem-solving abilities and negotiation skills
- Ability to work collaboratively in a team environment while maintaining individual accountability
- Resilience and adaptability in a fast-paced, dynamic work environment
Desired Qualifications
- Background in the travel industry or related vertical is a major plus
- Preferred: Experience with performance metrics tracking and business intelligence tools
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