Manager - Account Management
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Own the complete customer relationship, driving renewals, expansions, and overall account growth while ensuring high satisfaction and retention. Track and improve VOC and NPS metrics, lead stakeholder interactions, and manage RED customers proactively to ensure recovery. Execute account strategies that align with customer objectives, oversee project financials and profitability, and maintain seamless delivery excellence. Manage contract governance, including AMC renewals, aging, and payment follow-ups, while collaborating with delivery teams on growth plans. Requires 14 to 18 years of experience in enterprise account management, with a preferred MBA and PMP certification. Located in Nucleus, offering future career progression programs for internal talent development.
Required Qualifications
- Bachelor's degree in engineering, Computer Science, Marketing, or related field
- 14 to 18 years of overall experience
- strong exposure to Customer Relationship Management
- Proven experience managing large enterprise accounts
- Hands-on expertise in project financials, profitability management, and effort/schedule variance tracking
- Strong skills in stakeholder management, contract governance, and vendor oversight
- Proficiency in Microsoft Project (MSP) and related tracking tools
- Excellent leadership, mentoring, and communication skills
- Ability to work independently while fostering collaboration across cross-functional teams
Desired Qualifications
- MBA/PGDBM (Sales / Marketing) preferred
- PMP certification preferred
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