Manager, Account Management
On-siteTokyo, Tokyo, Japan
Job Summary
Manage and grow existing customer relationships in Japan, owning the long-term health of your book of business and driving expansion through cross-sell and up-sell opportunities across Ocean, Air, and value-added services. Act as the primary local point of contact for key customers, coordinating closely with insourced Tokyo operations teams to ensure consistent service quality, fast issue resolution, and strong execution. Support customer onboarding and stabilize early-stage business for newly acquired accounts, while collaborating with overseas sales teams to convert global shipper relationships into Japan-origin and Japan-controlled opportunities. Stay current on Japan-relevant supply chain and regulatory developments to proactively educate customers and advocate for their needs internally.
Required Qualifications
- Bachelor's degree or equivalent
- 6+ years of experience in account management, sales, or supply chain operations roles
- Proven track record of growing a book of business with Japanese enterprise customers and strengthening long-term client relationships
- Strong understanding of Japan import/export trade flows and the operational expectations of Japanese shippers around quality, communication, and reliability
- Native or business-level Japanese (verbal and written) and professional working English
- Solid working knowledge of Ocean (FCL/LCL) and Air freight
- Familiarity with FOB / LOB structures and origin control products
- Strong cross-functional collaborator: able to work effectively with operations, pricing, sales, and global counterparts
- Excellent communication, organizational, and problem-solving skills
- High integrity, customer-first orientation, and alignment with Flexport's values
- Ability to work effectively with operations, pricing, sales, and global counterparts
- High attention to detail
Desired Qualifications
- Experience supporting BCO and retail customers, including PO and booking management workflows
- Experience working in a technology-enabled freight forwarder or digital logistics platform
- Experience as part of a country launch, new office build-out, or insourcing initiative
- Ideally in freight forwarding, logistics, or 3PL/4PL services
- Familiarity with FOB / LOB structures and origin control products
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