Manager, Account Management
HybridSydney, New South Wales, Australia or North Sydney, New South Wales, Australia
Job Summary
Craft merchant-specific account development plans and build high-touch, consultative relationships with key merchants and partners across Australia. Act as the primary business advisor during and post-integration, delivering expertise to guide global payments strategies. Project manage deliverables while collaborating with cross-functional teams to influence product roadmaps and ensure outstanding merchant experiences. Provide critical on-the-ground feedback to leadership to shape go-to-market motions and success metrics for the AU/NZ market. Join the nascent Go-To-Market team from the ground up to drive growth in a fast-paced fintech environment.
Required Qualifications
- 6+ years' experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry
- A strategic problem solver with excellent project management skills
- Strong knowledge of today's major e-commerce and payments technologies, players and evolving trends in the Australian payments industry
- Customer driven and able to establish robust relationship with assigned customer base, C-suite down
- Highly organised and able to prioritise shifting workloads and responsibilities effectively in a fast-paced, dynamic environment
- Ability to provide critical on-the-ground feedback and insights to regional and global leadership, directly influencing our product roadmap, go-to-market motions, and success metrics for the AU/NZ market
- Strategic Acumen: Analytical and data-driven. Exhibit high intellectual curiosity, rapidly learning and applying complex strategic insights to account planning and leveraging new technologies like AI for accelerated performance
- three days per week in the office
Desired Qualifications
- Background in payments, tech sales, banking, consulting, or another results-driven field
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