Manager 1, Technical Support Engineering
HybridSeoul, Seoul, South Korea
Job Summary
Manager 1, Technical Support Engineering leads and mentors a fast-paced team of Support Engineers responsible for responding to client requests, reproducing and troubleshooting issues across 1000+ Datadog integrations, onboarding new team members, triaging queues, prioritizing escalations, and coordinating with Product and Engineering. The role includes overseeing demo training and certification, assisting with incident response during outages, and building knowledge base articles and documentation. The position requires programming experience and Linux familiarity, English and Korean bilingual proficiency, and the ability to work a rotating weekend schedule in a hybrid office setup in Seoul, South Korea.
Required Qualifications
- Minimum 3 years of experience leading a team
- Some programming experience and basic knowledge of Linux
- Business or native-level fluency in English and Korean (spoken and written)
- Ability to work a rotating schedule that requires weekend availability
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