Manager 1, Premier Support Engineering - Denver
$108,000–$144,000 year
HybridDenver, Colorado, United States
Job Summary
Manage, develop, coach, and mentor a team of Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog's 600+ integrations. Act as the owner for your team's accountability and performance, partnering with upper management to facilitate performance reviews and employee relations issues. Ensure successful training and onboarding of new hires while guiding the team through technical training, certificates, and learning development needs. Build out documentation and knowledge base articles for various technologies and drive projects to improve team productivity and processes. Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members. This role supports the Technical Solutions team, which educates potential clients and ensures existing customers are happy and successful via multi-channel technical support, demos, and presentations.
Required Qualifications
- Passionate about people management and/or mentorship with previous experience leading a team
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- A tinkerer with some programming experience
- A basic knowledge of Linux
- Active contribution to open-source projects (code, bug reports, etc.)
- Active contribution to the Engineering Community (Meetups, etc.)
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