Management Consulting Manager, Front Office Transformation
$107,000–$214,500 year
On-siteChicago, Illinois, United States or Boston, Massachusetts, United States
Job Summary
Lead client engagements focused on front office transformation, revenue growth, and operating model modernization by serving as the primary point of contact for client leadership teams. Conduct executive workshops, strategy sessions, and solution design discussions to develop and present recommendations, roadmaps, and implementation plans. Manage project scope, timelines, budgets, and risks while overseeing multiple workstreams to ensure successful delivery of engagement objectives. Lead transformation initiatives across revenue operations, customer lifecycle management, and sales process optimization by facilitating requirements gathering and translating business needs into actionable strategies. Coach and mentor consultants, manage staffing and workload balancing, and contribute to practice growth through business development, proposal support, and talent development initiatives.
Required Qualifications
- 5+ years of consulting, business transformation, revenue operations, commercial strategy, customer transformation, CRM, customer success, or related front office experience
- Experience leading client-facing transformation engagements from strategy and discovery through implementation planning and execution
- Strong understanding of sales, marketing, customer success, customer service, revenue operations, and commercial operations functions
- Demonstrated experience managing project teams, workstreams, timelines, budgets, risks, and client stakeholders
- Proven ability to develop strategic recommendations and connect operational improvements to measurable business outcomes
- Experience facilitating executive-level workshops, presentations, and decision-making forums
- Strong communication, relationship management, problem-solving, and consulting skills
- Demonstrated success coaching and developing team members in a client service environment
- Bachelor's degree in Business, Management, Technology, Operations, or a related field
- Ability to travel up to 50%
Desired Qualifications
- Experience in technology, software, SaaS, recurring revenue, or high-growth business environments
- Expertise in one or more front office transformation domains, including RevOps, CRM transformation, lead-to-cash, customer success, sales enablement, or commercial operating model design
- Experience with Salesforce, Microsoft Dynamics 365, HubSpot, ServiceNow CRM, CPQ platforms, revenue intelligence solutions, or related technologies
- Experience supporting business development activities, pursuit teams, proposal development, and go-to-market offerings
- Familiarity with AI-enabled productivity tools, automation, and emerging technology solutions
- Experience leading multi-functional business and technology transformation initiatives
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