Managed Services - Performance Management & Governance Lead - Manager
On-siteKolkata, West Bengal, India
Job Summary
Lead the transition and management of outsourced services to enhance client operations while overseeing delivery teams to optimize processes and tools for improved efficiency. Manage project planning, budgeting, and execution to meet client expectations, implementing continuous process improvement initiatives and utilizing automation frameworks to reduce operational costs. Analyze system components to identify interactions and optimize performance, mentoring team members to develop skills and improve service quality. Engage with stakeholders to address conflicts and facilitate effective communication while upholding professional and technical standards to maintain service integrity. Encourage innovation and embrace technology to drive business transformation within the Assurance practice.
Required Qualifications
- At least a Bachelor's degree in one of the following fields of study: Accounting, Finance, Commerce, Economics, or a related discipline
- At least 4 years of experience
- Oral and written proficiency in English
Desired Qualifications
- Preference for a Master's degree In at least one of the following fields of study: Finance, Accounting, Business Administration
- At least one of the following: Progress toward professional certifications such as CA, CA (Inter), CPA, CFA (Level I), or equivalent internationally recognized certification
- Strong foundational knowledge of accounting principles and financial statements
- Demonstrating proficiency in automation framework design and development
- Excelling in business process improvement and transformation initiatives
- Utilizing project management skills to drive successful project delivery
- Embracing digital transformation to enhance service delivery and client satisfaction
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