Managed Services Operation Manager (Remote)
Remote · United States
United StatesRemoteFull TimeSenior LevelBachelors DegreeUnknown
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Lead the delivery of managed services to telecom operators, overseeing L1/L2 support teams (onshore and offshore), incident and problem management within SLA, monitoring SLA performance, coordinating with stakeholders, and driving continuous improvement initiatives to enhance service quality, capacity planning, and customer satisfaction.
Required Qualifications
- Bachelor’s degree in Telecommunications, Information Technology, or a related field
- At least 10 years of experience in IT Telecom operations management
- Proven experience in managing L1 and L2 teams, both onshore and offshore
- Strong understanding of SLA management, incident and problem management practices
- Experience with telecom-related applications and platforms
- Excellent leadership, communication, and stakeholder management skills
- Ability to lead and manage diverse teams across different geographies
- Strong problem-solving and analytical skills
- Ability to work under pressure and meet tight deadlines
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