Managed Services Field Engineer
RemoteBrazil
BrazilRemoteFull TimeLarge
Full TimeLarge
Job Summary
Ensure customer network environment compatibility with UCC Products and onboard accounts within company SLAs. Act as the lead technical contact for troubleshooting, integrating existing customer equipment with the cloud PBX system, and developing APIs to automate services based on client requirements. Be available for overnight shifts on weekends and variable hours during the week as needed to support these delivery goals.
Required Qualifications
- Minimum of 2-4 years of experience in Network Support with emphasis on Routing and Switching
- Understanding of Unified Communications
- Ability to develop and maintain close customer relationships
- Ability to work inside a team
- Flexible Availability
- Maintain continuous professional development including technical and sales/soft skills
- Ability to perform AD, LDAP and SSO integrations
- Experience with Communications/Voice over IP/Video over IP, SIP, ASTERISK and firewalls/network security
- Professional English proficiency (B2 level or higher), with the ability to collaborate, communicate, and write clearly in a professional environment
- Flexibility to work overnight shifts on weekends and/or variable hours during the week as needed
Desired Qualifications
- Cisco, Python, Juniper, Microsoft Certifications
- Experience with automation, python and REST API and POSTMAN
- Ability to integrate existing customer equipment with our cloud pbx system
- Ability to develop APIs and automate services based on customer requirements
- Experience with integrating external solutions that are compatible with our products
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