Managed Services - Epic Professional Billing Senior Application Advisor
On-siteNational, Maryland, United States
Job Summary
Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customers. Fulfill system requests by analyzing issues across integrated applications, translating needs into detailed specifications, and executing system builds and testing. Anticipate the impact of changes to other systems and manage those impacts proactively. Oversee the onboarding of new team members, orienting them to unique client configurations and introducing them to customer counterparts. Explain complex system setups to internal staff and leadership, create documentation for consistent process execution, and mentor team members in technical skills, soft skills, and project management. Participate in on-call rotations outside core business hours, including nights and weekends, and travel up to 10%.
Required Qualifications
- Epic Professional Billing certificate
- Post-secondary education or equivalent experience
- Epic certification in MyChart, EpicCare Link, Care Everywhere, or additional modules, with a well-rounded understanding of application functionality and integration points
- 5+ years of experience implementing, training, or supporting Epic modules
- Demonstrated alignment with Nordic's core values (maxims)
- Proven problem-solving and technical skills
- Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite
- Proficiency with Microsoft Office applications
- Strong attention to detail and organizational skills
- Ability to work both independently and collaboratively within a team environment
- Experience with ticketing systems and change management processes
- Strong customer service track record
- Knowledge of ITIL processes
- Prior management, project management, and system implementation experience
- Demonstrated sound judgment and appropriate escalation practices
- Ability to participate in on-call rotations outside of core business hours, including nights and weekends
- Ability to travel up to 10%
Desired Qualifications
- Epic certification in MyChart, EpicCare Link, Care Everywhere, or additional modules, with a well-rounded understanding of application functionality and integration points
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