Managed Services - Epic Professional Billing Application Advisor
On-siteNational, Maryland, United States
Job Summary
Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic's complex customers. Fulfill system requests by performing issue analysis, translating needs into detailed requirement specifications, and executing system build and testing. Anticipate the impact of changes to other applications and manage those impacts through proactive workflow analysis and system audits. Exercise considerable judgment to determine appropriate escalations regarding patient safety, financial integrity, and regulatory compliance. Manage multiple complex clients and projects simultaneously, maintaining open issues in ticketing systems and monitoring customer communications. Document unique customer processes and configurations while mentoring team members on internal and customer counterpart processes. Participate in on-call rotations outside core business hours, including nights and weekends.
Required Qualifications
- Epic Professional Billing certificate
- Post-secondary education or equivalent experience
- Certification in one or more EHR application module(s)
- 3+ years of experience implementing, training, or supporting EHR modules
- Proven ability to apply problem solving and technical skills
- Excellent communication skills, written and verbal
- Proficient with Microsoft Office applications
- Strong attention to detail and ability to organize
- Ability to work independently, as well as within a team environment
- Prior experience with ticketing systems and change management processes
- Strong customer service track record
- Knowledge of Information Technology Infrastructure Library (ITIL) processes
- Previous management and project management experience
- Participation in previous systems implementations
- Ability to take on-call rotations outside of core business hours, including nights and weekends
- Ability to travel up to 5%
Desired Qualifications
- Demonstrated sound judgment and appropriate escalation
- Must demonstrate and embody Nordic's maxims
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