Managed Services Consultant - Specialist
On-siteBengaluru, Karnataka, India or Gurugram, Haryana, India
Job Summary
Lead strategic managed services engagements for enterprise and high-impact Sprinklr CCaaS customers, driving architecture, transformation, and long-term value realization. Act as a trusted advisor to senior stakeholders and shape scalable, future-ready customer service solutions across digital and voice ecosystems. Define and lead best-practice solution architecture and blueprinting for complex Sprinklr CCaaS environments, govern core configuration architecture, and drive platform adoption, AI strategies, and ROI across business units. Mentor Lead and Senior consultants, collaborate with Sales, Customer Success, and leadership teams to drive growth, and partner with Product and Engineering to influence platform enhancements.
Required Qualifications
- 8+ years of experience in managed services, CCaaS, solution consulting, or customer service technology transformation
- Deep expertise in Sprinklr CCaaS, including digital, voice, omnichannel, automation, and AI capabilities
- Strong experience with contact center architecture, IVR, routing strategies, automation frameworks, case orchestration, and service governance
- Strong understanding of telephony and cloud contact center technologies, including VoIP, SIP, CTI, and ACD
- Experience leading API, CRM, telephony, and enterprise workflow integrations
- Proven ability to translate business challenges into scalable technical solutions and transformation roadmaps
- Strong executive communication, consulting, and stakeholder management capabilities
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