Managed Services Consultant - CCaaS
$75,000–$90,000 year
HybridMunchen, Bavaria, Federal Republic of Germany
Job Summary
Conduct managed services delivery and deployment for Contact Center as a Service (CCaaS) solutions, managing projects in IT, SaaS, and social environments. Lead initiatives involving inbound and outbound channels, workforce management, and digital/omni-channel automation using platforms like Mitel, Avaya, Cisco, and Amazon Connect. Collaborate with multi-geo, multicultural teams to solve client challenges while adhering to tight deadlines. Requires B2/C1 German and fluent English, 4+ years of CCaaS experience, and strong communication skills. Located in Munich, Frankfurt, Mannheim, or Dusseldorf, Germany (hybrid) with a starting salary of 75-90k EUR.
Required Qualifications
- German language skills B2 or C1
- English language fluent skills
- 4+ years min. of experience in CCaaS delivery/deployment, Contact Centers or similar industry
- Cloud Contact Center experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, etc
- In-depth hands-on experience in any of the contact center channels, Inbound, outbound, workforce management, Digital Channels/Omni Channels and contact center automation
- Extremely strong communication and presentation skills
- Ability to work independently and as a member of a team
- Demonstrate experience and a passion for the social media or digital technology universe
- Experience managing projects in IT, SaaS, Social, Analytics or Software environment
- Experience working with multi-geo, multicultural delivery teams
- Ability to work effectively under tight deadlines and juggle several assignments simultaneously
Desired Qualifications
- Experience working on social media management software, customer engagement SAAS, CCAAS platforms are preferred
- Passion for solving client challenges and commitment to client delight
- Use of social or digital analysis/engagement tools a plus (e.g. native social platform insights, Google Analytics, social listening platforms, social publishing)
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