Managed Services Client Service Desk Administrator
$62,400–$62,400 year
HybridHyderabad, Telangana, India
Hyderabad, Telangana, IndiaHybridFull Time$62,400–$62,400 yearEnterprise
Full TimeEnterprise
Job Summary
Coordinate service requests and assist the Managed Services Client Service Desk team by receiving, validating, and logging client requests. Ensure correct escalation procedures are followed on critical calls and interpret escalation requests for accurate categorization and prioritization. Maintain all relevant documentation and records, including client information, to support efficient incident resolution and service delivery. Perform other related administrative tasks as required by the team. Work within a 24x7 shift structure based on a defined roster.
Required Qualifications
- High School Certification or diploma or equivalent
- Basic to moderate level years of experience
- Basic to moderate level experience level in the Technology Industry and Call Centre environment
- Ability to work in 24X7 shift structure, based on a defined roster as required
Desired Qualifications
- Ambitious self-starter with the ability to work under general direction
- Ability to use sound judgment to escalate an issue to a higher level
- Displays a methodical in approach to ticket resolution
- Demonstrates ability to interact with a variety of stakeholders
- Demonstrates required integrity to ensure excellent client service and retention
- Good attention to detail and client focused
- Strong and effective verbal and written communication skills
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