Managed Security Services Engineer
On-siteWarsaw, Mazovia, Poland
Job Summary
Investigate alerts into potential threats, interact directly with customers under attack via phone and ticketing, and provide real-time guidance on security protocols. Document actions in incident management systems, establish yourself as a trusted security advisor, and engage cross-functional teams to collaborate on product requirements. Ensure documented processes remain relevant while analyzing industry trends and innovating defenses against evolving Layer 4-7 attacks. This customer-facing role supports F5's Security Operations Center, defending clients from fraud, DDoS, and application layer threats within a dynamic, shift-based environment in Guadalajara or remote Mexico.
Required Qualifications
- 0-2 years' experience in cyber related fields
- Must be able to communicate technical and operational details fluently in English (written and oral)
- General understanding and experience with HTTP and web application security (school project experience counts)
- Familiarity with SQL injection, cross-site scripting, web scraping, CSRF, brute force, cookie manipulation, parameter tampering, and other emerging Layer 4-7 attacks/vulnerabilities to define, configure, and manage security policies encouraging RFC compliance
- Excellent customer service skills
- Troubleshooting and problem-solving ability including analytical thinking and a strong attention to detail
- Interest in Cyber security and/or Network security, and/or prior NOC or SOC experience
- Must be able to utilize a computer
- Must be able to communicate over the telephone
- Must be able to read digital material
- Must be able to work in an Operations Center environment (Guadalajara) OR remotely within the country (Mexico) while sitting at a desk or computer table
- Must be able to work outside of core business hours including early morning, late evening, overnight, weekends, and holidays
- Must be able to work in an environment where work hours are scheduled shifts in a full-time position
Desired Qualifications
- B.S/A.S, in Information System Security or related degree/experience
- Background in Security Incident Response
- Fluency in additional spoken/written languages
- Familiarity with a programming or scripting language
- Understanding in common enterprise network technologies
- Fundamental Linux skills
- Familiarity with F5 hardware and software (Big-IP, TMOS, iRules, iApps, iControl, etc.)
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