Managed IT Services Field Engineer
On-siteBelfast, Northern Ireland, United Kingdom
Job Summary
Assess, document, and optimize IT infrastructure across customer sites through onsite support, hardware/software troubleshooting, and comprehensive audits. Ensure all systems comply with organizational standards while managing multiple tasks independently. Perform cable assessments in network/server rooms and handle hardware installation, including lifting equipment like PCs and routers. Requires 5+ years of IT experience, strong Windows OS and networking knowledge, and valid driver's license for travel. Occasional after-hours work during upgrades. Join a global business services provider helping companies adapt to change.
Required Qualifications
- 5+ years of experience in IT support, service desk, or field support engineering
- Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals
- Experience with onsite IT setup, troubleshooting, and hardware installation
- Ability to work independently while managing multiple audit and support tasks
- Excellent documentation and communication skills
- Willingness to travel to different sites
- Valid driver's license
Desired Qualifications
- Familiarity with IT asset management tools
- Degree or diploma in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of network diagrams, patch panels, and structured cabling standards
- Certifications: CompTIA A+, Microsoft Modern Desktop Admin, ITIL Foundation, CCNA (plus)
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