Managed Access Coordinator
On-site · Nashville, Tennessee, United States
Job Summary
Managed Access Coordinator responsible for the successful management of SWC’s managed access customer portfolio, including regular meetings and status updates with customers and executive management; oversees internal teams and subcontractors affecting projects and the managed access server platform; duties include programming access credentials, monitoring connectivity and outages, generating customer reports, printing Photo IDs, configuring hardware and panels for installations, generating activity reports for billing, creating/modifying access schedules and levels, badge designs, processing mobile credentials, and providing after-hours support. Requires experience or certification with Lenel/Lenel OnGuard and Avigilon ACM preferred, proficiency with Teamwork Desk and Smartsheet, ability to pass drug screens, become a registered alarm employee in Tennessee, and strong communication and stakeholder-relations skills.
Required Qualifications
- Must submit to and pass pre-employment drug screen and random drug screens as mandated by the Tennessee Drug Free Workplace program.
- Must be able to become a registered alarm employee under the requirements of the State of Tennessee.
- Must have clear and effective oral and written communication skills.
- Ability to build credibility, trust and rapport with stakeholders at all levels, both within and outside of the organization.
- Ability to work positively with the wide range of individuals involved in the program.
- The ability to find innovative ways to resolve problems.
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