Malware & Abuse Engineer
RemoteUnited Kingdom or United States
United Kingdom or United StatesRemoteFull TimeMedium
Full TimeMedium
Job Summary
Monitor, investigate, and resolve malware, spam, and IP blocklisting issues, including escalated cases from the Support team and DMCA notices, while keeping customers informed. Write and document new malware signature rules for customer scanning tools and internal processes for remediation. Alert customers on spam email sending and resource overuse, then collaborate with internal teams to gather resolution information, monitor progress, and recommend plan upgrades. Maintain professionalism in a distributed, remote-first environment within EMEA time zones.
Required Qualifications
- You are completely fluent in English with excellent written communication skills
- Experience detecting, investigating, and resolving intricate malware infections present primarily within PHP and JavaScript
- Experience writing and applying regular expressions
- Familiarity with WordPress: database structure, file/directory structure, wp-config.php directives, and common malware vectors
- Comfort working in a command line environment, as much of our tooling is command line based
- Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day
- This role's shift needs are within EMEA time zones (our team uses UTC for scheduling)
Desired Qualifications
- Have previous experience in web hosting and/or WordPress technical support
- Have an understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page)
- Have experience investigating, determining the source of, and resolving outbound email spam processes and other platform abuse situations
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