Malatya Müşteri Temsilcisi(BizMlt-Fenomen)

Handle incoming calls by providing accurate responses aligned with operational targets and established speech quality standards. Escalate unresolved issues to relevant departments during initial customer contact while maintaining up-to-date product knowledge through continuous use of training materials and web resources. Deliver product information during customer education sessions and follow up promptly with resolved cases to ensure closure and feedback collection. Adhere strictly to scheduled shifts, flexible hours, and break routines. Act on feedback from team leaders and executives to meet project-specific KPIs while utilizing required software tools effectively.