Malatya Müşteri Temsilcisi(005)

Handle incoming calls by providing accurate responses aligned with operational targets and established speech quality standards. Escalate unresolved issues to relevant departments during initial customer contact and maintain detailed product knowledge to deliver tailored solutions. Participate in product and screen training sessions to ensure accurate information transfer, then follow up with resolved customers to confirm closure and track outcomes. Adhere strictly to scheduled shifts, flexible hours, and break arrangements while acting on feedback from team leaders and management. Demonstrate performance required to meet project-specific KPIs and proficiently utilize all software tools within the project. Maintain continuous updates on product information using available resources such as the website and training documents.